Dealing With Difficult People

Difficult People: Type 1- The Dominant

These are natural leaders and usually seem the toughest to handle at first because they are very dominant. Feared and respected more than the boss. Unquestioned by colleagues and avoided by seniors, the dominant, seeks to own every person and thing where they work, and often:

• have a set way of doing things,
• become frustrated when they think people are challenging them,
• abusive in arguments, critical of others,
• rough to people in public.
• set goals and will do anything to achieve them
• quite big physically
• Must maintain their ego

Tackling difficult person type 1
This type of difficult person relies on dominance to get what they want.
They seek to display their ego at every opportunity. Completely ignore it. Remain neutral, and asking open ended questions (calmly) about the situation, the problem will be solved quickly. You can also try and create a diversion by asking a related question, to calm them down. Agree where you can.
Remember: Although (dominant) difficult people put their image before anything else, don't let them talk down to you- you are all there to do a job and should work like cogs in a machine. You are all needed.